When you call customer service because you have a problem or a complaint you’re probably already frustrated. Then you get a recording asking you enter 61 different numbers and ids and passwords. Then you sit on hold waiting for a company’s live customer service rep to assist you.
If they speak english the first thing they tell you is that they know how you feel and that they are sorry. NO! they don’t know how you feel and NO! they are not sorry- they say it because they are told to say that and they are getting paid to say that. You are spending minutes, hours and days of your life, that you will never get back, trying to fix a problem that is usually not your fault!!!!
Instead lots of people are now trying to get a company’s attention and remedy a problem by using social media. Posting an angry tweet or writing a nasty Facebook post usually won’t get the help you need—and you probably won’t even get a response, but it could make you feel better…
Instead of calling here are some other possible ways to really get your problem solved:
• Be polite. You’ll always catch more flies with honey than with vinegar. Write a polite, concise, profanity-free message or tweet that clearly states the situation, how the company failed to meet your expectations and what you would like to see happen.
• If you’re tweeting your complaint, make sure to include the company’s official twitter handle and include key terms like “complaint,” “dissatisfied,” or “fail.” All of these (and more) are words companies search for when looking for complaints against them. Including these words will increase the chance your tweet will be seen out of the many hundreds of tweets companies get daily.
• As the saying goes, a picture is worth a thousand words. If you can take a picture and document the issue visually. A picture is worth a thousand words.
If you still prefer to speak to someone, go to GetHuman.com a website that helps customers find the best company representatives to speak to.